Email Policy

When you use our website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

The information we learn from customers helps us personalise and continually improve your shopping experience at Heritager. We also use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

This Site is directed to be used by adults only. We assume that any minor, if at all, accessing our Site is under the supervision of their guardians. You will be responsible for maintaining the confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. You acknowledge that the information you provide, in any manner whatsoever, is not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature

We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms of Use are violated or if we decide, in our sole discretion, that it would be in Heritager’s best interests to do so. The information provided to us shall be maintained by us in accordance with our Privacy Policy.

When you place an order on Heritager (website), you are automatically opted in to receive Order Info via mail to the email ID submitted in the Order Details on Checkout or While Registration.

Privacy Policy

We value your trust in us and respect the privacy and security of information of our valued customers. We insist upon the highest standards for secure transactions and customer information privacy. By visiting this Website or mobile application you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By accessing and/or using this web site or any games product or service available on or through this web site, you are accepting the practices described in this privacy policy.

Do note that this privacy policy is likely to change with time—therefore, please check back periodically to update yourself.

Cookies

A “cookie” is a small text file that is downloaded onto your device such as computer or smartphone when you access our websites.

We use cookies and other similar technologies in order to make our website work efficiently and secure and to improve personalised user experience.

All cookies have an owner which tells you who the cookie belongs to.

You can erase or choose to block these cookies from your computer by configuring your browser’s cookie settings. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website.

Payment Policy

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time.

Payments for the products available on the Site may be made in the following ways:

Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, cashback offer etc.

Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.

Partial Cash On Delivery option is also available. In case of partial COD refund cannot be made.

Shipping and Delivery policy:

Heritager ships your order with various courier services like Blue dart, Xpressbees, Delhivery, etc. It takes up to 2-5 working days for shipping . We will not be responsible for any kind of delays in delivery or loss of the purchase or damage of the order while the order is with the shipping carrier. You will be informed once your order is shipped, through email and/or text message. Since the products that have been bought by you is personalized, there would be no return of the same. However, the products that you buy goes through quality check and if there is any issue with respect to the product, we will rectify it subject to certain terms and conditions.

Cancellation Policy

In any case, you want the order to be canceled, please e-mail us hello[at]Heritager.in as soon as possible or within a maximum of 15 hours of placing your order. Cancellation requests received after the order has gone for printing will be dealt on case to case basis and a refund cannot be promised always. An order once shipped can not be canceled and/or refunded, whatsoever.

Replacement Policy

You can apply for replacement for up to 10 days from the date you purchased it. You can email us at hello[at]Heritager.in or you can call us at 011 – 40844758 (Mon – Sun: 10AM – 8PM). Our products go through quality check before shipping. Customised products are eligible for replacement policy. In case you discover a fault with the product, share image(s) of the product showing the fault right away. Further image(s) may be asked from the customer. There is no provision for reverse pickup. In case a product has been wrongly delivered, we will get it replaced, provided there is a genuine issue authorized by Heritager team. Heritager reserves the right to charge additional fees in case of design change, model change, product change and other scenarios, depending upon the situation of each case. Heritager reserves the right to reject replacement for any of its customized product. If any customer violates the terms and conditions of Heritager their account may be terminated and services rendered may be withdrawn.

Refund Policy

You can apply for refund within 12 hours of placing the order. Once the order has gone for printing, amount cannot refunded. Payments refunded will be credited to the original mode of payment within 1 to 7 working days. For refunds you can mail us at hello[at]Heritager.in. The timeline also depends upon bank’s pay out cycle. In case the product has already been printed, printing charges may be deducted in such cases. To be eligible for refund, payment should have been successfully made as per the respective bank. Printing and Shipping fee are non-refundable.

Courier Services

We ship all over India. We use various courier services like Blue dart, Xpressbees, Delhivery, Ship rocket, FedEx, DTDC, India Post etc. You can let us know your courier preference(if any).

Uploading images on products

Customers can upload their images on the products that they want to order. In case they are facing any issue with respect to placing an order, kindly share a screenshot of the same by sending mail at hello[at]Heritager.in

Similarity of the products shown on website

The images of the products on the website are for demonstration purposes only. The size and measurement of the products are approximate. Heritager makes sure that every details of products are as precise as possible. Items may very slightly from the depicted images on the website.

Cashback offers at Heritager

Cashback Offer amount will be credited to your Heritager wallet. You can use it for further/ future purchases. No such time limit has been fixed for such further/future purchases.

Chat Option

The Chat option has been provided to help you with any query. Any use of this service shall be subject to the following conditions:

Heritager may suspend the chat service at any time without notice.
Heritager is not responsible for any delay caused in attending to or replying to the queries via chat.
Communication through chat may be stored by Heritager for future reference, and the user of such service will not have the right to access such information at any future date.
While ‘chatting’ you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information. Such customers would be prohibited from chatting.
Our customer service executives hold the right to block such abusive customers.
Customers are barred from uploading any image that is encouraging blasphemy, defamation, obscenity, pornography, libellous, hateful or ethnically objectionable.
Website Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, accessing data not intended for you or logging onto a server or an account which you are not authorized to access; attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail bombing” or “crashing;” sending unsolicited email, including promotions and/or advertising of products or services; or forging any header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

Heritager adopts reasonable security practices and procedures as mandated under applicable Indian laws and the companies for the protection of Personal Data and to prevent unauthorised use or disclosure of Personal Data.

Intellectual Property Rights

The Heritager name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks (hereinafter referred to as “Marks”) of Heritager. Access to this Site does not authorize anyone to use any Marks in any manner. Marks/Brands displayed on this Site, whether registered or unregistered, of Heritager or others, are the intellectual property of their respective owners, and Heritager shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the Marks/Logo or Brad name etc.

Heritager does not own any of the intellectual property rights including copyright over the designs, contents and Products displayed for sale on the Website as the same are completely owned by such designers uploading the same or their assignees. Heritager only provides a platform that would facilitate the purchase and sale of the Products uploaded by the designers and do not own any content or have any other rights over the same. The user hereby agrees that claim being made in relation to the intellectual property rights of the contents / designs/ Products uploaded on the Website will be made directly against such designers who have uploaded it and Heritager shall not be responsible or liable in relation to the same. It shall be the sole discretion of Heritager to pre-screen the design / content / Product uploaded on the Website. However, it is to be noted that Heritager does not have any obligation to do so. If You believe in good faith that any content or Products made available through the Website infringes upon Your intellectual property rights, You may submit a notice of claimed infringement to us in writing to our email ID hello[at]Heritager.in and we will look into it.

Changes in Policy

The policy may change from time to time, so users are requested to check it periodically.